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Frequently Asked Questions

 

How do I change the address on my account?

How do I donate my Barracuda Tickets?

Who owns my seats?

Who is the Season Ticket Holder of Record?

Can I change the name on my account or transfer my seats to another account?

What is Window #10?

Can I exchange/upgrade my tickets?

Where is Will Call?

How do I purchase individual game tickets or additional Barracuda tickets?

Regulations Regarding Admission

Is there a drop-off and pick-up zone at SAP Center?

What time do the parking lots open?

Is smoking allowed at Barracuda games?

Can I bring a camera to Barracuda games?

What is your policy on alcohol?

Can I bring a sign or banner to a game?

What is considered appropriate behavior at a Barracuda game?

ADA Information

Address Changes
To change your address online, log in to "My Barracuda Account" and select "Edit Profile". You can update your address, phone number, and email address in this area. If you are unable to make your changes online, you can submit your changes in writing to your Account Service Manager.

 

Ticket Donation
You can donate your tickets from "My Barracuda Account" for a tax write-off up to 3 ½ hours prior to game time. Tickets are donated to Operation Care and Comfort, an all-volunteer 501(c)(3) organization. For more information on Operation Care and Comfort, go to operationcareandcomfort.org.

 

Ownership of Seat Locations
The San Jose Barracuda own and control all rights to seat locations for Barracuda home games. Purchasers of any Barracuda tickets obtain a license, in the form of a ticket, to use the seat location designated by the ticket. This license is granted on a game-by-game basis and is subject to all rules, regulations and policies relating to tickets as established by the San Jose Barracuda, SAP Center Management and the American Hockey League.

Click here for the terms and condtions.

 

Season Ticket Holder of Record
Purchasers of season tickets and partial plans are assigned an account, and this account is generally maintained in the name of the purchaser. In the case of a business account, the purchaser must provide the San Jose Barracuda with the contact person for the account. The name under which the account is maintained (account name) on the season ticket database is the "season ticket holder of record".

A corporate account should be listed as the Jones Company, attention John Smith, in contrast to a personal account at a company, which would be listed as John Smith, the Jones Company. The season ticket holder is generally the person who pays for the tickets.

In the event a third party payment is accepted by the Barracuda, such acceptance shall not give the third party any renewal or post-season privileges, or cause or require the Barracuda to change the account name. The Barracuda will treat the account holder as the purchaser of season tickets in such circumstances, including for the purposes of season ticket renewal. Any excess funds or overpayment will be refunded only to the season ticket holder of record. The San Jose Barracuda reserve the right to make the final determination in the event of any dispute concerning who is the account holder or season ticket holder of record.

 

Account Names

Account names may not be changed and seats may not be transferred from one account to another. The San Jose Barracuda allow for an account to be changed in name if the account holder emails in with the request. If they want the seats to be split they can do that, but the new account goes back to a tenure of 0.

 

Window #10
Go to Window #10 for all season ticket related issues on Barracuda game dates such as lost tickets and physically impaired seat exchanges. Window #10 is near Will Call, next to the South Entrance, on the corner of Autumn and Santa Clara St. Window #10 opens 2 hours prior to Barracuda games and closes at the end of the first intermission.

 

Exchanges/Upgrades
Tickets may only be exchanged for physically impaired (WCA) seats for the date shown on the ticket at Window #10 on the day of the game starting two hours prior to game time. No other upgrades on Full Season tickets or mini plantickets are allowed. All physically impaired seat exchanges are subject to availability.

 

Individual Game Tickets/Advance Sales
You can purchase individual game tickets at the SAP Center Ticket Office located on Autumn Street near Santa Clara Street. (Children 24 months and older must have ticket.)

Barracuda individual game tickets can also be purchased at Ticketmaster outlets, charge online at ticketmaster.com, or by phone at (800) 745-3000. 

Tickets released for day-of-game sales will be available at the SAP Center Ticket Office as well as all Ticketmaster outlets, by phone and online. 

On Barracuda weekday game dates, the Ticket Office is open from 9:30 am (Saturday/Sunday at noon) until the end of the second period. The advance ticket windows inside SAP Center at the Santa Clara Street entrance are open from the time the doors open until the end of the second period. The Ticket Office and inside ticket windows are also open at all other (non-hockey) events at SAP Center.

 

Regulations Regarding Admission
Sharks Minor Holdings, LLC ("Barracuda") hereby grants the Holder of the ticket (Holder) admission to the San Jose Barracuda hockey game identified on the ticket under the following conditions: The ticket is a revocable license which may be withdrawn and admission refused or revoked at any time upon violation of these regulations, the Barracuda Ticket Holder Terms and Conditions, or in the discretion of Barracuda or SAP Center. The ticket must not be resold or offered for resale in a manner or at a price in violation of any federal, state or local law or regulation. Game times and dates are subject to change.

The Holder assumes all risks and danger of personal injury and all other hazards arising from or related in any way to the event for which the ticket is issued, whether occurring prior to, during or after the event and including specifically (but not exclusively) the danger of being injured by hockey pucks and sticks, other spectators or players, or by thrown objects. The Holder agrees that SAP Center, San Jose Arena Management, the Barracuda, the American Hockey League, the participating clubs, their officers, players, employees and agents are expressly released by the Holder for claims arising from such causes. The Holder shall not use admission to the San Jose Barracuda hockey game to generate publicity for the purpose of promoting and/or marketing other entities, events, and/or personalities without the prior written consent of the San Jose Barracuda. The Holder further agrees to abide by the policies of SAP Center and the instructions of SAP Center personnel or be subject to revocation of the license created by the ticket and expulsion form the event without refund. By the purchase of the ticket and attendance at the event, the Holder consents to the use and broadcast of his image, without payment of consideration, in any news broadcast, commercial broadcasts, advertising or promotional publicity for the San Jose Barracuda or SAP Center.

The Holder acknowledges and agrees that he/she will not film, tape or take pictures of the event and will not use the Barracuda name, mark or logo without prior express written approval of the Barracuda and will not transmit or aid in transmitting any description, account, picture or reproduction of the event or any portion thereof.

Click here for the terms and condtions.

 

Passenger Drop-Off and Pick-Up
There is no stopping on Santa Clara Street in front of SAP Center. Passenger Drop-Off and Loading Zone areas are located across the street on the West side of Montgomery Street (across from The Grill at SAP Center) and the West side of Autumn Street. Please use these areas when dropping off or picking up passengers for Barracuda games and SAP Center events.

 

Parking
Season Ticket Members with prepaid parking passes should have their parking pass ready and available upon entering any SAP Center parking lots. There are no more parking placards, so Season Ticket Members can show the pass through the mobile app. Parking lots at SAP Center open two and one-half hours prior to game time. All Season Ticket Members have the option of prepaying for their parking on a season basis, therefore guaranteeing them a parking space in the SAP Center lots. As a result, it may be necessary to divert non-prepaid vehicles to other parking facilities in the area. Your cooperation with San Jose Police Officers and parking lot attendants is appreciated. In addition, for emergency purposes, please do not park in the fire lane or in non-designated locations at any time. Vehicles that are parked illegally are subject to towing. Prepaid parking privileges may be revoked if misused. There is no tailgating allowed. San Jose City Ordinance prohibits open alcoholic beverages in the parking lots.

 

Smoking
In accordance with San Jose City Ordinances, SAP Center is a smoke-free building. Smoking is prohibited in the building including restrooms, The Club, The Grill and Citrix Suites. Anyone wishing to smoke will be able to step outside the designated exits during the games and re-enter SAP Center with his/her Barracuda ticket.

 

Photography
Taking still photographs for personal use is permitted at SAP Center during Barracuda games utilizing lenses not exceeding 6" in length. Camera equipment must be unobtrusive, not block sight lines of other guests and not restrict the free movement of guests throughout the seating areas. No video or audio recorders are allowed.

 

Alcohol
No bottles, cans or alcoholic beverages may be brought into the building; all persons and packages are subject to inspection. Alcohol service on the Concourse Level is discontinued at the end of the second intermission. Although The Club continues selling alcohol through the post-game, alcohol is not allowed into the Bowl after five minutes into the third period.

 

Signs and Banners
Signs and Banners are allowed within SAP Center as long as they fall within the following guidelines:

  • The sign/banner does not impair the view of other guests (20x30 inches).
  • Information contained on sign/banner is not of a nature that could be construed as vulgar, offensive, graphic or outside of what the community standard would consider in "good taste".
  • Hanging of signs/banners does not damage the building's walls, paint, railings, etc.
  • Signs may not contain advertising.

 

Behavior
The Barracuda want to provide you with the highest quality entertainment experience at SAP Center. We encourage enthusiasm but discourage bad language and any behavior which makes others uncomfortable. We reserve the right to expel guests whose behavior seriously affects the ability of others to enjoy the game. Continued behavior seriously affecting the ability of others to enjoy the game may result in a loss of season ticket renewal privileges. Please notify a Guest Services Attendant if you experience any difficulties. You may also use our Text Assist program by texting your seat location + message to 69050.

As a show of hockey etiquette, and as a courtesy to others, we ask that you wait until there is a stoppage of play before leaving or returning to your seat. Also, please refrain from leaning forward as it may obstruct the view of others seated behind you.

 

ADA Information
The Barracuda and SAP Center management want to ensure that all fans have an equal opportunity to enjoy events at SAP Center. Wheelchair and companion seating is available on full season, partial plan and single game basis throughout SAP Center in a broad variety of prices and locations. When ordering accessible seating, it is important to indicate that you require accessible seating so that we can properly accommodate your needs. 

Accessible seating for guests who require an ADA accommodation are available in various locations in the bowl and are all accessible by a wheelchair or walker.

Guests may purchase accessible seating in advance on a first-come, first service basis by calling 407-999-5757 or by visiting Ticketmaster online at www.ticketmaster.com (or by calling Ticketmaster at 800-745-3000 to speak to a ticketing attendant that can assist you in accommodating your seating needs on a first-come, first serve basis). Guests may also purchase accessible seating by visiting the SAP Center Ticket Office located on the corner of Autumn and West Santa Clara Streets. The SAP Center Ticket Office is open Monday through Friday from 10:00 AM to 3:00 PM. If there is an event at SAP Center the Ticket Office will open no later than two and a half hours before the start of the event.

Guests that attend an event with non-accessible seats and wish to sit in an accessible seat are accommodated on a first-come, first-served basis, based on availability, by visiting an Information Desk. Information Desks are located near the South Entrance at Section 101 or immediately inside the North Entrance.

Temporary Disabilities will be accommodated by providing the guest with accessible seating, subject to availability, at the closest available seating location in comparison to their original seat. 

Beginning with the 2017-2018 season, wheelchair seating will be manifested with a companion space adjacent to it. In the event a guest requests additional companion spaces, the additional seats will also be adjacent, subject to availability. If adjacent seats are not available, they will be in the closest proximity, subject to availability. Please note that Personal Care Attendants (PCAs) are required to purchase a ticket for any/all venue games/events

For more information, please contact your Account Service Manager.